General terms and conditions of sale

OKKO HOTELS SAS uses the website www.okkohotels.com (hereinafter referred to as “the OKKO HOTELS Website”) to take bookings for stays at the hotels that make up the OKKO HOTELS chain.

The purpose of the present general terms and conditions of sale (hereinafter referred to as "the General Conditions") is to govern relations between the customer (hereinafter referred to as "the Customer ") and the company operating the hotel for which the Customer makes a booking (hereinafter referred to as "OKKO HOTELS") and whose name and contact details appear in the list attached to the General Conditions and in the booking summary.

1. Contractual documents – Order of precedence

1.1. The relationship between OKKO HOTELS and the Customer is governed by the General Conditions and its annexes (the description of services, hereinafter “the Description of Services”, and the schedule of fees charged to the Customer in the event of damage/deterioration of furniture and/or of missing furniture in the rooms) and by the booking summary, which details the applicable rate and any particular terms and conditions linked to the chosen rate (the payment conditions, on the one hand, and the conditions of cancellation and amendment – hereinafter “the Cancellation and Amendment Policy” – on the other). Together, these documents constitute the contract (hereinafter “the Contract”).

In the event of any conflict between these documents, the order of precedence will be as follows: (i) the General Conditions, (ii) the booking summary and (iii) the annexes to the General Conditions.

2. Preconditions

Only natural, legally capable persons of adult age may book an OKKO HOTELS room. By completing the booking of a room through OKKO HOTELS, the Customer expressly declares to fulfil these conditions.

3. Booking process

3.1 The booking can be made on the OKKO HOTELS website by the following process, subject to availability of the room(s) requested:

The Customer chooses the hotel, specifies the dates of his/her stay, chooses the number of rooms and the type of room that he/she wishes to book and chooses from the rates available, then confirms the choice after having reviewed the full description of the room(s) in question, the rates, the services included in those rates, the payment conditions and the Cancellation and Amendment Policy;

The Customer is then prompted:

To sign in if he/she already has a Club account;

If he/she does not have a Club account, to create an account by filling out a form with his/her details and to choose a password to access the account and take advantage of the associated benefits, including rate discounts. The Customer guarantees that the information submitted at this stage is true and accurate;

Secondly, the Customer is prompted:

To fill out a form (i) to confirm his/her booking. The Customer guarantees that the information submitted at this stage is true and accurate; or

To contact the relevant hotel by email or telephone, in the event of a booking for more than 9 rooms on the same dates. The present General Conditions do not apply under such circumstances. A set of specific conditions for group bookings will be sent to the Customer by the hotel before the booking is confirmed.

Throughout the booking process, the Customer can access a summary of his/her booking by clicking on Your Stay;

To proceed with the booking, the Customer must:

Select the type of room and the preferred rate, which may be flexible (cancellable and amendable) or non-refundable;

Select the additional options that he/she wishes to include (the price of each of these options is indicated on the booking form);

The Customer must validate his/her booking, including the options chosen at the price displayed.

The Customer is then taken to a page where he/she is prompted:

To fill in the personal details required for the booking or, if he/she has a Club account, to sign in to that account;

To fill in his/her payment details.

This page also contains information on the payment conditions and the Cancellation and Amendment Policy.

The Customer is prompted to confirm the booking by submitting the page, having consulted the General Conditions including the Description of Services;

Following confirmation, the Customer is taken to a page containing a summary of the booking.

If the request for a booking is successfully completed, the Customer receives an email, sent either to the email address indicated in the aforementioned form or linked to his/her Club account, confirming the booking and communicating (i) the General Conditions including the Description of Services and the Cancellation and Amendment Policy.

3.2 The Customer may choose to make his/her booking over the telephone. To do so, he/she should call the number indicated on the OKKO HOTELS website and adopt the following procedure:

The Customer indicates to the OKKO HOTELS representative the chosen hotel, the number of rooms and the type of room required, and the dates of his/her booking, then chooses from among the rates on offer. The Customer confirms his/her choice having received, from the OKKO HOTELS representative, information concerning the full description of the room(s), the rates, the services included in those rates, any specific conditions that may be linked to the chosen rate, and the Cancellation and Amendment Policy.

The customer is then asked to provide his/her name and contact details (including an email address), as well as the details of a bank card that will still be valid during the dates of the Customer’s stay at the hotel in order to confirm his/her booking and to pay for the stay on arrival or to proceed, if applicable, to the prepayment of the booking.

Following confirmation, the Customer is notified of the success of his/her booking request in an email sent to the email address indicated over the telephone confirming the booking and communicating the General Conditions including the Description of Services and the Cancellation and Amendment Policy.

3.3 The Customer may choose to make his/her booking by sending an email to OKKO HOTELS by adopting the following procedure:

In his/her email, the Customer indicates the number of rooms and the type of room that he/she wishes to book, in addition to the dates of the stay.

Depending on availability, OKKO HOTELS sends the Customer a proposal containing the rates on offer, the General Conditions including the Description of Services, the payment conditions linked to the rates, and the Cancellation and Amendment Policy.

The Customer confirms his/her choice by replying to the email, having reviewed the full description of the room(s) in question, the rates, the services included in the rates (such as internet access in the room(s) and breakfast), the General Conditions and the Cancellation and Amendment Policy linked to the chosen rate, attached to the email sent by OKKO HOTELS.

In order to finalise the booking, the Customer is then prompted to make a telephone call to the hotel where he/she wishes to stay. The Customer will be asked to give the OKKO HOTELS representative his/her name and contact details, as well as the details of a bank card that will still be valid during the dates of the Customer’s stay at the hotel in order to confirm his/her booking and to pay for the stay on arrival or to proceed, if applicable, to the prepayment of the booking.

Following confirmation, the Customer is notified of the success of his/her booking request in an email sent to the address given over the telephone confirming the booking and communicating the General Conditions including the Description of Services and the Cancellation and Amendment Policy.

3.4 Depending on the hotel in question, for certain periods of the year and within reason, restrictions may be imposed on the minimum length of stay. Information related to the time periods in question and the minimum length of stay can be requested over the telephone.

3.5 All reservations are made under a specific name and cannot, under any circumstances, be transferred to a third party, whether free of charge, against payment or on a commercial basis.

4. The stay at the hotel

4.1. The Customer undertakes to use the room that he/she has been allocated, and more generally all the hotel equipment, in a reasonable manner, in accordance with the applicable rules, common decency and public order.

 4.2. The Customer is liable to OKKO HOTELS for any damage caused during the stay, and for any items of furniture belonging to the hotel that are missing at the end of his/her stay.

Should OKKO HOTELS observe any such damage, or if any object or item of furniture is missing for reasons attributable to the Customer, OKKO HOTELS will be entitled to send a bill for the damage caused within 48 hours of the Customer’s departure from the hotel, in accordance with the fee schedule attached to the General Conditions.

OKKO HOTELS emphasises that its hotels are non-smoking. Smoking in the common areas and/or the rooms constitutes an infringement of hotel rules. In the event of such an act, OKKO HOTELS will be entitled to send a bill for the damage caused, in accordance with the fee schedule attached to the General Conditions.

4.3. For behaviour that is found to be indecent or contrary to public order, OKKO HOTELS reserves the right to demand that the Customer immediately leave the hotel without being able to claim any compensation or damages.

4.4. If one or more people under the age of 18 years are staying in the rooms booked by the Customer, he/she agrees to ensure that at least one adult is present in each of these rooms.

4.5. The Customer undertakes to:

Use the safety deposit box in his/her room to store all valuables and sums of money whose value is less than or equal to 2,000 euros or, alternatively, to deposit them in the hotel’s central safety deposit box, on the understanding that the total value of the objects stored in the safety deposit box in his/her room must not exceed 2,000 euros;

Deposit all objects and sums of money with a value equal to or greater than 2,000 euros in the hotel’s main safety deposit box, accessible from 09:00 to 18:00, in addition to any items that take the total value of the objects placed in the safety deposit box in his/her room above 2,000 euros.

Any failure to fulfil these obligations will be considered as gross negligence on the part of the Customer.

4.6. The Customer is informed that, in accordance with legal and regulatory provisions, he/she may be obliged to fill in a police form on arriving at the hotel and to present a valid piece of ID.

The Customer is also informed that he/she must be able to produce the bank card used to book the room.

4.7. The Customer can enter and leave the hotel 24 hours a day (it being understood that entry to the hotel may, during certain periods, be subject to checks). The Customer is informed that, in the event of his/her electronic key being lost/stolen, a duplicate can be requested from the hotel. For security reasons, the Customer will be obliged to present a valid piece of ID to obtain the duplicate.

4.8. The Customer is entitled to occupy his/her room(s) from 14:00.

4.9. Unless the Customer wishes to take advantage of the Early Arrival or Late Departure services (see article 4.10 for further details), rooms must be vacated before midday (Monday to Friday) or 14:00 (on Saturday and Sunday). Any room not vacated on time will be subject to an extra charge equal to the rate for a stay of one night in the given room.

This amount will be debited directly from the Customer’s bank account, using the bank card details given to OKKO HOTELS either when the booking was made or at a later stage.

4.10 Early Arrival / Late Departure: subject to availability, the Customer may request access to his/her room before 14:00 on the day of his/her arrival or to retain his/her room after midday (14:00 on Saturday and Sunday) and until 18:00 on the day of his/her departure. Permission must be requested directly from the team at the hotel and is subject to availability and the payment of an additional fee. The applicable fees are available for consultation on the OKKO HOTELS website.

By registering for a Club Pass, the Customer can also access the Club outside the hours that he/she is entitled to occupy the room. Different Club Passes are available (for more information, see the Description of Services).

4.11. The annex to the General Conditions specifies which services are included in the price of a stay and which are charged separately.

4.12. With respect to the internet access provided the hotel, whether via cable or Wi-Fi, the Customer undertakes to respect the Conditions of Use that are given when the Customer first connects to the internet. The Conditions of Use are also available for consultation at the hotel’s reception.

4.13. Only one pet weighing less than fifteen (15) kilograms is allowed per room at OKKO HOTELS, at no extra cost, provided that it is kept on a leash or carried in a cage in the communal areas. However, for hygiene reasons, animals are not permitted in areas where refreshments are consumed (the Club) during the main hours of consumption (breakfast and evening apéritivo). The Customer is responsible for any damage that the animal may cause, particularly to the hotel’s staff and equipment, as well as to other customers and more generally to any third party.

Customers who bring pets to the hotel are also informed that the cleaners will not clean any rooms where pets are still present.

5. Club account

5.1. On the OKKO HOTELS website, the Customer has the option to create his/her own Club account.

5.2 The Customer can use the Club account to:

Edit his/her personal details;

View a summary of current bookings and previous stays;

Contact Customer Services.

Take advantage of commercial benefits

6. Rates – Methods of payment

6.1. Information on the applicable rates for services is available to the Customer, prior to conclusion of the Contract, on the OKKO HOTELS website.

The rates on the OKKO HOTELS website are given in euros. They include VAT but not the taxe de séjour (this is a visitors’ tax, charged per person and per day by the host city or region, whose rate depends on the hotel’s location). The indicated rate in the booking confirmation mentioned in article 3 includes VAT but does not include tourist tax. The amount of the tourist tax is in the details of the booking confirmation for information purposes, its amount being subject to regular changes. Any change in the taxes in force or the introduction of new taxes after the reservation will be reflected in the total price paid by the Customer.

6.2. The rates when a booking is made are indicated per room, per night and for a maximum of two (2) guests per room (not including children less than twenty-four (24) months of age and with the option to add an extra baby bed at no extra cost). By purchasing a specific Club Pass for the hotel, the Customer can give a third party non-customer access to the hotel’s complementary services (not including accommodation).

Furthermore, if the Customer wishes to continue enjoying the services associated with the Club when he/she no longer has access to his/her hotel room,  the Customer can register for one of the different Club Passes offered by OKKO HOTELS. These Club Passes can be obtained onsite from a member of the hotel team.

6.3. Depending on the hotel and the booking period in question, several rate types may be offered to the Customer. Information on the type and conditions of the different rates offered for a room in the customer’s preferred hotel are detailed on the OKKO HOTELS website and is included in the Cancellation and Amendment Policy.

6.4. In accordance with the rate type chosen by the Customer when a booking is made, the price of the night(s) booked must be paid by the Customer as follows:

Up-front payment is required for non-amendable and non-cancellable bookings. The price of the stay must be paid in its entirety by the Customer when the booking is made. In these cases, the amount due is debited directly from the bank account associated with the bank card details provided by the Customer when making the booking, once the booking has been validated by OKKO HOTELS;

For bookings that can be amended and cancelled, the full price for the Customer’s stay will be debited on his/her arrival at the hotel. In these cases, the amount due is debited directly from the bank account associated with the bank card details provided by the Customer when making the booking.

6.5 Any extra amounts due and/or charged for damaged or missing objects/furniture will also be debited directly from the bank account associated with the bank card details provided by the Customer when making the booking.

In this regard, OKKO HOTELS informs the Customer that his/her bank details will be retained from once the booking is confirmed. OKKO HOTELS reserves the right to use this data for a period of 7 days following the end of the stay.

The Customer will receive prior notification of the purpose and amounts of any debits made from his/her account in the event of any damage being found by OKKO HOTELS at the end of the stay. With regard to additional services and extras, a summary of all charges will be communicated to the Customer by email.

6.6 OKKO HOTELS may adjust the rates for the different rooms at any moment, without affecting the Customer who will always be charged at the rate that was valid on the day the booking was made, excluding amendments that have been made to existing taxes or new taxes that have been introduced, as outlined in article 6.1 of the present General Conditions.

OKKO HOTELS may also adjust the prices charged for its additional services. The applicable prices will be the ones offered on the day that the services are ordered by the Customer.

7. Amendments - Cancellation

7.1. In accordance with article L.121-28 of the French Consumer Code, the Customer is informed that he/she does not have the right to withdrawal and/or amendment, as outlined by article L.121-18 of the same code.

7.2 For each stay, the terms and conditions relating to the cancellation and/or amendment of the booking are detailed in the relevant Cancellation and Amendment Policy for the chosen rate, which is attached to the booking confirmation.

7.3. When the Customer has booked a stay without the option for amendment and/or cancellation, cancellation is not permitted. The commitment of the parties will be considered as firm and definitive, and the Customer will be unable to claim back any of the money paid when making the booking. However, providing the amendment is made no later than 24 hours prior to the scheduled arrival date, and subject to the availability of a room in the chosen hotel, the Customer can postpone his/her stay by up to 12 months. In these cases, an administration fee of 25 euros will apply. Under such circumstances, the rate charged to the Customer will be the one that is applicable at the time the booking is amended, for the new dates and the new type of room chosen by the Customer. If the new booking is more expensive than the existing one, the difference in price will be payable. If the new booking is less expensive than the existing one, the difference in price will not be refunded.

7.4 When the Customer has booked a stay with the option to amend it, the Customer is free to alter the date of the stay or the type of room up until 18:00 on the first day of the stay, subject to availability in the hotel in question. Under these circumstances, the rate charged to the Customer will be the one that is applicable at the time the booking is amended, for the new dates and the new type of room chosen by the Customer.

When the Customer has booked a stay with the option to cancel and/or amend it, those actions are subject to the following provisions:

If the booking is cancelled before 18:00 on the first day of the Customer’s scheduled stay at the hotel, no fees will be incurred;

If the cancellation is made after 18:00 on the first day of the stay, the total cost of the stay will be charged for late cancellation. This amount will be debited directly from the bank account associated with the bank card details provided by the Customer when making the booking. If, for whatever reason, it is not possible to take payment in this way (notably if the bank card concerned is no longer valid), the Customer undertakes to settle the amount due by another means of payment accepted by the hotel.

If cancellation takes place during the Customer’s stay, the Customer will not be entitled to a refund of any sort for the cancelled night(s). The total amount paid at the beginning of his/her stay pursuant to article 6.4 will be retained by OKKO HOTELS.

These rules are applicable except in cases of force majeure pursuant to Article 11 or conditions specific to the chosen rate, as detailed in the Cancellation and Amendment Policy.

7.5 Except in cases of force majeure pursuant to article 11, if the Customer has not arrived by 04:00 on the first day of his reservation ("no show"):

If the stay has been booked without the option for free amendment and/or cancellation, the Customer will not be entitled to a refund or compensation of any sort;

If the stay has been booked with the option to cancel and/or amend it, the amount payable for the first night will be debited directly from the bank account associated with the bank card details provided by the Customer when making the booking and any remaining nights will be cancelled without further charge, unless otherwise specified in the Rate Conditions.

In any case, unless the Customer forewarns OKKO HOTELS before midnight by email or telephone that he/she is unable to get to the hotel by the deadline but that he/she nonetheless intends to arrive and take possession of the room(s) at a later time, the Customer is informed that OKKO HOTELS will mark his/her room(s) as available for reservation once more.

7.6 In the unlikely scenario, not caused by force majeure, that OKKO HOTELS is unable to honour the booking purchased, the Customer will be able to choose between either being fully reimbursed for the money already transferred, or receiving accommodation at a nearby establishment of at least the same category (with OKKO HOTELS covering any possible discrepancy between the cost of the room originally booked by the Customer with OKKO HOTELS and the cost of the room at the new establishment suggested by OKKO HOTELS).

7.7 The procedure to cancel or amend a stay is as follows:

When the Customer has booked a stay with the option to cancel it, the booking can be cancelled directly on the Website by clicking on "Consult or cancel your booking" or by contacting the hotel in question by email or telephone;

When the Customer wishes to change his/her reservation, the amendment can be made on the OKKO HOTELS Website or by contacting the hotel in question by email or telephone, in accordance with the conditions outlined in 7.3 and 7.4 above.

8. Loyalty Scheme

8.1. The Customer’s activation of a Club account entitles him/her to receive the benefits associated with a loyalty scheme (hereinafter referred to as "the Loyalty Scheme").

8.2. Through the Loyalty Scheme, the Customer can benefit from a system of discounted rates. Details on the discounts and conditions that apply to the Loyalty Scheme are available for consultation on the OKKO HOTELS website.

9. Liability – Claims

9.1. The Customer alone is responsible for selecting the services that he/she books and for ensuring that they are appropriate for his/her requirements. OKKO HOTELS will in no way take responsibility for this.

9.2. The Customer is informed that OKKO HOTELS is unable to ensure that the room(s) assigned to him/her will be strictly identical to the photographs of the type of room(s) booked that appear on the OKKO HOTELS website. Within one hotel, many variations can be found between different rooms of the same type, notably with respect to the room layout, furniture arrangements and colour scheme, and there are instances where furniture has been changed or renovations have been carried out. No complaints can therefore be made by the Customer, unless in the event of significant differences.

9.3. Any potential customer complaints will need to be addressed to the hotel’s staff and, if the Customer believes that no satisfactory solution has been found, will need to be addressed without fail by registered letter (with acknowledgement of receipt) to Customer Services, whose contact details are indicated under article 10, within a maximum of thirty (30) days from the end of the Customer’s stay at the hotel concerned.

10. Customer Services

To contact Customer Services, the Customer can:

Post a letter to the following address:

OKKO HOTELS SAS – Service Clients

52, Boulevard Malesherbes 75008 PARIS ;

Send an electronic message via his/her personal account.

Send an email to the following address: 

contact@okkohotels.com

So that enquiries may be dealt with as efficiently as possible, customers are asked to clearly specify the name of the hotel in question.

   11. Force majeure

The failure or omission of either party to carry out their obligations in accordance with the Contract cannot be considered as a breach of contractual commitments by that party if it happens that the failure or omission is due to a force majeure event, as defined by the case-law of the Plenary Assembly of the Court of Cassation. Force majeure only exempts the party claiming it from its contractual duties to the extent and during the time that it is prevented from performing them.

12. Personal data and cookies

12.1. The personal data on the Customer that is obtained by OKKO HOTELS is handled in accordance with the amended Act of 6th January 1978 relating to data processing and personal freedoms. This data is used by OKKO HOTELS for the purposes of the Contract, notably to handle the booking and send information, as well as for billing and payment operations.

The processing of personal data carried out by OKKO HOTELS is declared with France’s Commission Nationale de l'Informatique et des Libertés (CNIL) under number 750262321. The Customers’ personal data are kept on file for the length of time needed to provide the service and the follow-up of the commercial relationship. Any of the Customers’ personal data needed to provide evidence of a right or a contract will be kept on file for the length of time needed for OKKO HOTELS to fulfil its legal and/or regulatory obligations.

Bank card details will be held for as long as is needed to execute the Contract. Additionally, they may be stored in intermediary archives for evidentiary purposes for a period of 13 months from the date that payment is debited, or 15 months in the case of deferred debit cards, on the understanding that these details can only be used in the event of a dispute.

12.2. OKKO HOTELS is obliged to communicate the Customer’s personal data to third parties (notably the administrator of the online booking platform and the company in charge of the secure payment site) in order for the services to be rendered. Some of these third parties may be located abroad, but always within the European Union. These third parties are only authorised to use the data for these same purposes. The third parties are committed to taking all the security measures necessary to guarantee the confidentiality of the Customer’s personal data.

12.3. OKKO HOTELS can use the Customer’s personal data for its own marketing operations by sending him/her, by any means and notably by email, information on its products and services except when the Customer gives explicit instructions to the contrary, either when submitting the personal data, by writing at a later date to Customer Services (whose contact details appear in article 10) or by sending an email to contact@okkohotels.com.

In relation to commercial solicitations sent to the Customer, OKKO HOTELS will retain the data for a period of three years from the conclusion of the commercial relationship.

In order to execute the Contract, OKKO HOTELS may have to request the Customer’s telephone number. The Customer is informed of the existence of “Bloctel”, a list set up to oppose telephone marketing. The Customer may choose to register on this list by clicking on the following link.

12.4. The Customer is entitled to access, amend, correct, oppose and delete his/her personal details, and to specify what should happen to those personal details in the event of death. The Customer may also ask for his/her personal details to be made available in an open and machine-readable format, in order to use them for personal reasons and, where applicable, to communicate them to an entity of his/her choice. The Customer may exercise these rights by writing to Customer Services (whose contact details appear in article 10).

12.5. Making a booking or browsing the OKKO HOTELS website may entail the installation of cookies that store the Customer’s details and subsequently enable direct access to his/her personal account. If so desired, the Customer can disable this use of cookies at any stage by selecting the appropriate settings on his/her browser.

12.6. OKKO HOTELS takes all the necessary measures to guarantee the protection and confidentiality of the personal data submitted by the Customer.

12.7 These OKKO HOTELS General Terms and Conditions of Sale are completed by :

- Specific mentions of information appearing on the collection forms;

- A policy for the treatment of cookies

- The Personal Data Protection Charter

13. Miscellaneous

13.1. By express agreement between OKKO HOTELS and the Customer, emails and SMS messages exchanged in the name of executing the contract will have probative value.

13.2 These General Terms and Conditions may be amended and/or supplemented by OKKO HOTELS SAS. In such a case, the new General Terms and Conditions will be made available online at www.okkohotels.com and will be immediately applicable for all new reservations made on the website or over the telephone.

14. Applicable law – dispute resolution

The Contract is governed according to French law.

The Customer is informed that he/she has the option, in case of dispute, to call upon a conventional mediation procedure or any other means of dispute resolution.

In particular, the Customer can consult a judicial conciliator free of charge. The list of judicial conciliators is available at the following address: http://www.conciliateurs.fr/.

 

DESCRIPTION OF SERVICES

The following services are included in the price of an overnight stay (the rates provided are inclusive of VAT and are only valid on the dates and for the number of guests indicated by the Customer):

Accommodation in the type of double room chosen when booking, inclusive of the following services:

- Access to TNT television channels, as well as to a package of international channels. The list of TNT and international channels accessible is liable to change at any moment (notably as a result of modifications to broadcasting packages);

- Unlimited calls to landlines and mobile numbers within mainland France (not including short, special and premium numbers) ;

- Internet access (cable and Wi-Fi);

- A Nespresso coffee machine and one capsule per day, per guest;

- One bottle of water per day, per guest;

- Cosmetic products;

- The option to ask for a baby bed to be brought to the room (requested in advance, subject to availability).

Access to the hotel’s communal area (hereinafter referred to as "the Club") and the following services:

- Snacks throughout the day, plus hot drinks and soft drinks. It is understood that all of these products are only to be consumed in the Club area. The Customer will be charged 2 euros for any product(s) that he/she wishes to consume outside the Club area;

- An evening aperitivo each night

- Access to a Wi-Fi internet connection;

- Access to a computer and printer (printing is included in the price, provided it is of a reasonable volume);

- Access to a fitness and well-being area that, depending on the hotel, may comprise cardio training machines, body-building equipment and/or a sauna. Prior to booking, the Customer is invited to visit the OKKO HOTELS website, or to contact the hotel or Customer Services directly, in order to confirm the availability of these services at the hotel where he/she wishes to make a reservation; 

- A concierge service provided by the OKKO HOTELS staff (to make bookings for restaurants, shows or transport services).

The Customer’s access to the Club and its associated services is only permitted for the period that he/she is occupying a room at the hotel (from 14:00 on the day of arrival and until midday on the day of departure on weekdays, and until 14:00 at weekends, although this period may be extended if the Customer chooses to sign up for the Early Arrival or Late Departure services).

If the Customer would like access to the Club before the booking comes into effect and/or after it has finished, he/she may purchase a Club Pass (different Club Passes are available: hourly pass, half-day pass, Breakfast Pass and Aperitivo Pass). The prices of the Club Passes are listed on the OKKO HOTELS Website and at the receptions of the hotels, where they can also be purchased.

All other services or provisions are not included in the price of an overnight stay and will be billed separately, notably:

Breakfast;

A la carte offer;

Alcoholic drinks and non alcoholic drinks on the A la carte offer;

Champagne delivered to the room;

A laundry service;

Parking;

Telephone calls to numbers abroad or in French overseas departments and collectivities over and above the credit included in the price of the stay, as well as all calls to short, special or premium numbers (whether to landlines or mobiles in mainland France, or to other destinations).

 

SCHEDULE OF FEES CHARGED TO THE CUSTOMER FOR ANY DAMAGE CAUSED OR FOR ANY OBJECTS AND/OR FURNITURE MISSING FROM THE ROOMS OR COMMON AREAS

1.1 The damage detailed below will be billed in accordance with the applicable rates listed in the following table (these rates are designed to cover the costs incurred by OKKO HOTELS in order to repair the damage detected):

Deterioration observed  Applicable rate / method of calculation to repair the damage caused
Customer having smoked in his room  90€ corresponding to the specific treatment of the room and to the loss of profit due to the impossibility to rent it the following night.
Abnormally dirty room  30€ corresponding to the extra cleaning cost
Equipment badly damaged when the customer leaves  Cost of replacing the item with new ones (excluding shipping costs)
MATTRESS PAD 160X200  14 €
PILLOW COVER 50X75 5 €
PILLOW COVER 65X65  6 €
HANGER 3 €
CLIP HANGER  4 €
SAFE DEPOSIT BOX  212 €
SAFETY DEPOSIT BOX - EMERGENCY KEY 28  28 €
SAFE - POCKET CEU  281 €
WASTEPAPER BASKET  20 €
OFFICE ARMCHAIR - COLLAR 1 296 €
OFFICE ARMCHAIR - COLLAR 2  296 €
COFFEE MACHINE 72 €
MATTRESS 160X200  874 €
PATERRE  109 €
FEET  19 €
FEET 15 €
TRAY 12 €
BED BASE 160X200 222 €
COFFEE CUP 9 €
APPLICATION  58 €
SUSPENSION  757 €
TISSUE BOX  9 €
PEDAL GARBAGE CAN  33 €
APPLICATION  97 €
WASTE EVACUATION - TGH  468 €
CONFECTION - CURTAINS - COLLAR  126 €
CONFECTION - CURTAINS - COLLAR  126 €
CONFECTION - VEIL  53 €
FABRICS - CURTAINS - COLLAR  33 €
FABRICS - CURTAINS - COLLAR  33 €
FABRICS - VOILE  17 €
ROD - CURTAINS  149 €
ROD - VEIL  0 €
CONFECTION - CURTAINS - COLOR 1 133 €
CONFECTION - CURTAINS - COLOR 2 133 €
CONFECTION - VEIL 63 €
ROD - CURTAINS  198 €
ROD - VEIL  0 €
TV picture rail  72 €
Secretary / office  515 €
Shelf  86 €
Cupboard / dressing room  1 084 €
Headboard (upper part)  281 €
Headboard low part  76 €
Bedside table 111 €
Paravan room  2 028 €
Paravan bathroom 452 €
Towel rack  225 €
Luggage rack  312 €
Mirror  312 €
Mirror lamp 212 €
BED HEADBOARD WALL LIGHT SMILE  58 €
SCONCE MINI GLO BALL SCONCE  97 €
SUSPENSION AUDREY  757 €

 

1.2. If any of the objects or furniture detailed below are missing, the Customer will be charged in accordance with the rates listed in the following table (these rates are designed to cover the costs incurred by OKKO HOTELS to replace the items):

 

INFORMATION ON OKKO HOTELS SAS AND THE COMPANIES OPERATING THE HOTEL

OKKO HOTELS – a simplified joint-stock company with a capital of 136,782 euros whose head office is located at: 52, boulevard Malesherbes 75008 PARIS, RCS Paris : B 515 402 188, intracommunity VAT number: FR 95 515 402 188. Telephone: +33 (0)1.43.13.31.93 – Email: contact@okkohotels.com.

OKKO HOTELS NANTES CHATEAU :

SOCIETE HOTELIERE NANTES CHATEAU – simplified joint-stock company, 15 bis rue de Strasbourg – 44 000 Nantes. RCS : 750 262 321, intracommunity VAT number : FR 42 750 262 321. Telephone : + 33 (0)2 52 20 00 70 – E-mail : nantes4401@okkohotels.com. Professional indemnity insurance cover provided by AREAS Assurances – 49 rue de Miromesnil – 75380 Paris Cedex 08 covering the hotel.

OKKO HOTELS GRENOBLE JARDIN HOCHE :

OKKO HOTELS GRENOBLE JARDIN HOCHE – simplified joint-stock company, 23 rue Hoche – 38 000 Grenoble. RCS : 789 166 097, intracommunity VAT number : FR 00 789 166 097. Telephone : + 33 (0)4 85 19 00 10 – E-mail : grenoble3801@okkohotels.com. Professional indemnity insurance cover provided by AXA Assurances – 313 Terrasses de l’Arche – 92727 Nanterre Cedex covering the hotel.

OKKO HOTELS LYON PONT LAFAYETTE :

LYON PONT LAFAYETTE – simplified joint-stock company, angle 2 et 4 rue Vauban et Quai Général Sarrail – 69 006 Lyon. RCS : 789 210 408, intracommunity VAT number : FR 43 789 210 408. Telephone : + 33 (0)4 28 00 02 50 – E-mail : lyon6901@okkohotels.com. Professional indemnity insurance cover provided by AREAS Assurances – 49 rue de Miromesnil – 75380 Paris Cedex 08 covering the hotel.

OKKO HOTELS CANNES CENTRE :

OKKO HOTELS CANNES CROISETTE – secondary establishment, 6 bis place de la Gare – 06 400 Cannes. RCS : 515 402 188, intracommunity VAT number : FR 95 515 402 188. Telephone : + 33 (0)4 92 98 30 30 – E-mail : cannes0601@okkohotels.com. Professional indemnity insurance cover provided by AXA Assurances – 313 Terrasses de l’Arche – 92727 Nanterre Cedex covering the hotel.

OKKO HOTELS PARIS RUEIL-MALMAISON :

OKKO HOTELS PARIS – RUEIL MALMAISON – secondary establishment, 109 avenue Victor Hugo – 92 500 Rueil-Malmaison. RCS : 515 402 188, intracommunity VAT number : FR 95 515 402 188. Telephone : + 33 (0)1 47 10 92 10 – E-mail : rueil9201@okkohotels.com. Professional indemnity insurance cover provided by AXA Assurances – 313 Terrasses de l’Arche – 92727 Nanterre Cedex covering the hotel.

OKKO HOTELS BAYONNE CENTRE :

HOTELADOUR – simplified joint-stock company with a single shareholder, 22 boulevard du BAB – 64 100 Bayonne. RCS : 814 045 662, intracommunity VAT number : FR 08 814 045 662. Telephone : + 33 (0)5 59 42 88 38 – E-mail : bayonne6401@okkohotels.com. Professional indemnity insurance cover provided by AXA Assurances – 313 Terrasses de l’Arche – 92727 Nanterre Cedex covering the hotel.

OKKO HOTELS PARIS PORTE DE VERSAILLES :

OKKO HOTELS PARIS PORTE DE VERSAILES – secondary establishment, 2 rue du Colonel Pierre Avia – 75 015 Paris. RCS : 515 402 188, intracommunity VAT number : FR 95 515 402 188. Telephone : + 33 (0)1 45 01 17 00 – E-mail : paris7501@okkohotels.com. Professional indemnity insurance cover provided by AXA Assurances – 313 Terrasses de l’Arche – 92727 Nanterre Cedex covering the hotel.

OKKO HOTELS STRASBOURG CENTRE :

OKKO HOTELS STRASBOURG CENTRE – secondary establishment, 48 rue du Bassin d'Austerlitz – 67 100 Strasbourg. RCS : 515 402 188, intracommunity VAT number : FR 95 515 402 188. Telephone : + 33 (0)3 88 39 80 80 – E-mail : strasbourg6701@okkohotels.com. Professional indemnity insurance cover provided by AXA Assurances – 313 Terrasses de l’Arche – 92727 Nanterre Cedex covering the hotel.

OKKO HOTELS PARIS GARE DE L’EST :

OKKO HOTELS PARIS GARE DE L’EST – secondary establishment, 30A rue d’Alsace – 75010 Paris. RCS : 515 402 188 00103, intracommunity VAT number: FR 95 515 402 188. Phone : + 33 (0)1 40 03 10 06 – E-mail : paris7502@okkohotels.com. Professional indemnity insurance cover provided by  MMA IARD Assurances – 14 Boulevard Marie et Alexandre Oyon – 72 030 Le Mans Cedex 9 covering the hotel.

OKKO HOTELS TOULON CENTRE :

OKKO HOTELS TOULON CENTRE – secondary establishment, 20 rue Nicolas Peiresc – 83000 Toulon. RCS : 515 402 188 00111, intracommunity VAT number: FR 95 515 402 188. Phone : + 33 (0)4 94 10 77 40– E-mail : toulon8301@okkohotels.com. Professional indemnity insurance cover provided by  MMA IARD Assurances – 14 Boulevard Marie et Alexandre Oyon – 72 030 Le Mans Cedex 9 covering the hotel.

THE SERVICES OF
 :

 

****
Four stars
and no clouds
-10% by booking on our website only
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