General terms and conditions of sale

OKKO HOTELS SAS uses the website www.okkohotels.com (hereinafter referred to as “the OKKO HOTELS website”) to take bookings for the guest rooms at the hotels that make up the OKKO HOTELS chain.

The purpose of the present general terms and conditions of sale (hereinafter "the General Conditions") is to govern relations between the customer (hereinafter "the Customer") and the company operating the hotel for which the Customer makes a booking (hereinafter "OKKO HOTELS"), the name and contact details of which appear in the list attached to the General Conditions and in the booking summary.

1. Contractual documents – Order of precedence

1.1. The relationship between OKKO HOTELS and the Customer is governed by the General Conditions and its annexes (the description of services, hereinafter “the Description of Services”, and the schedule of fees charged to the Customer in the event of damage/deterioration of items or furniture and/or of missing items or furniture in the rooms) and by the booking summary, which details the applicable rate and any particular terms and conditions linked to the chosen rate (the terms of payment, as well as the terms of cancellation and amendment, hereinafter the "Cancellation and Amendment Policy"). Together, these documents constitute the contract (hereinafter “the Contract”).

In the event of any conflict between these documents, the order of precedence will be as follows: (i) the General Conditions, (ii) the booking summary and (iii) the annexes to the General Conditions.

2. Preconditions

Only natural, legally capable persons of adult age (18 years) may book an OKKO HOTELS room. By completing the booking of a room through OKKO HOTELS, the Customer expressly declares to fulfil these conditions.

The Customer may only make a booking on behalf of a legal entity if he/she is expressly authorised to do so.

3. Booking process

3.1. The booking can be made on the OKKO HOTELS website by the following process, subject to availability of the room(s) requested:

The Customer chooses the hotel, the number of rooms and the type of room that he/she wishes to book, specifies the dates of the stay and chooses from the rates available. He/she then confirms the choice having reviewed the full description of the room(s) in question, the rates, the services included in the rates, the payment conditions and the Cancellation and Amendment Policy;

The Customer is then prompted:

To sign in if he/she already has a Club account;

If he/she does not have a Club account, to create one by submitting a form with his/her personal details and to choose a password to access his/her account at a later date in order to benefit from the associated benefits, including special rates. The Customer guarantees that the information submitted at this stage is true and accurate.

The Customer is then prompted:

To fill out a form (i) to confirm his/her booking. The Customer guarantees that the information submitted at this stage is true and accurate; or

to contact the chosen hotel by email or telephone, in the event of booking more than 9 rooms over the same dates. The present General Conditions do not apply to such bookings. The hotel will provide the Customer with a special set of conditions for group bookings before the booking is confirmed.

Throughout the booking process, the Customer may access a summary of his/her booking details by clicking on Your Stay;

To proceed with the booking, the customer must:

Select the preferred room type and rate;

Select any additional options (the cost of each of these options is indicated in the booking form).

The Customer must confirm the booking, including any options that have been selected at the rates displayed.

The Customer is then taken to a page where he/she is prompted to:

Complete his/her booking details or, if he/she has a Club account, log in;

Provide his/her payment details.

This page also contains information on payment conditions and the Cancellation and Amendment Policy.

The Customer is prompted to confirm his/her booking request, having read and accepted the General Conditions, including the Description of Services.

Upon confirmation, the Customer is taken to a page containing a summary of his/her booking.

Within 24 hours following the successful submission of a booking request, the Customer receives an email, sent either to the email address indicated in the aforementioned form or the one linked to his/her Club account, confirming the booking and including (i) the General Conditions, including the Description of Services and the Cancellation and Amendment Policy.

3.2. The Customer may choose to make his/her booking over the telephone. To do so, he/she should call the number indicated on the OKKO HOTELS website. The telephone booking procedure is as follows:

The Customer indicates to the OKKO HOTELS representative the chosen hotel, the number of rooms and the type of room required, and the dates of his/her booking, then chooses from among the rates on offer. The Customer confirms his/her choice having received, from the OKKO HOTELS representative, information concerning the full description of the room(s), the rates, the services included in those rates, the payment conditions linked to the rates, and the Cancellation and Amendment Policy.

The customer is then asked to provide his/her name and contact details, including an email address, as well as the details of a bank card that will still be valid during the dates of the Customer’s stay at the hotel in order to confirm his/her booking and to pay for the stay on arrival or to proceed, if applicable, to the prepayment of the booking. The bank card used for payment must be in the same name as the booking.

The Customer is also required to indicate the number of guests who will be staying in each room.

Following confirmation, the Customer is notified of the success of his/her booking request in an email sent to the address provided over the telephone, which confirms the booking and includes the General Conditions, including the Description of Services, and the Cancellation and Amendment Policy.

3.3.. The Customer may choose to make his/her booking by sending an email to OKKO HOTELS. The email booking procedure is as follows:

In his/her email, the Customer indicates the number of rooms and the type of room that he/she wishes to book, in addition to the dates of the stay.

Depending on availability, OKKO HOTELS sends the Customer a proposal comprising the rates on offer, the General Conditions, including the Description of Services, the payment conditions linked to the rates, and the Cancellation and Amendment Policy.

The Customer confirms his/her choice by replying to the email, having reviewed the full description of the room(s) in question, the rates, the services included in the rates (such as internet access in the room(s) and breakfast), the General Conditions, and the Cancellation and Amendment Policy linked to the chosen rate, as attached to the email sent by OKKO HOTELS.

In order to finalise the booking, the Customer is invited to contact the hotel where he/she wishes to stay by telephone. The Customer gives the OKKO HOTELS representative his/her name and contact details, as well as the details of a bank card that will still be valid during the dates of the Customer’s stay at the hotel in order to confirm his/her booking and to pay for the stay on arrival or to proceed, if applicable, to the prepayment of the booking. The bank card used for payment must be in the same name as the booking.

The Customer is also required to indicate the number of guests who will be staying in each room.

3.4. The Customer can book a room in person at the hotel in the following way:

The Customer goes to reception to request a room for the same day, without prior booking. Depending on availability, OKKO HOTELS will inform the Customer of the rates applicable for the remaining type(s) of room.

The Customer confirms his/her choice having reviewed the full description of the room(s) in question, the rates and the services included in the rates (such as internet access in the room(s) and breakfast).

In order to finalise the booking, the Customer must provide his/her name and contact details, as well as the details of a valid bank card. He/she must also show an identity document confirming that the bank card and the booking are under the same name. The hotel may carry out a preauthorisation check on the bank card provided by the customer in order to confirm its validity.

Full upfront payment will be requested from the Customer to confirm the booking.

The Customer is also required to indicate the number of guests who will be staying in each room.

3.5. Depending on the hotel in question, for certain periods of the year and within reason, restrictions may be imposed on the minimum length of stay. Information related to the time periods concerned and the minimum length of stay applicable is available on request.

3.6. All bookings are associated with a named person and may under no circumstances be transferred to a third party, whether free of charge, in return for payment or for commercial purposes. The hotel reserves the right to refuse access to any person not accompanied by the person named on the booking. The hotel must be notified at least 2 days in advance of any amendment to the named person on the booking. The amendment shall be considered effective only once it has been confirmed by the hotel.

4. The stay at the hotel

4.1. The Customer undertakes to use the room that he/she has been allocated and all the hotel equipment in a reasonable manner, in accordance with the applicable rules, common decency and public order.

4.2. The Customer is liable to OKKO HOTELS for any damage caused during the stay, and for any items of furniture belonging to the hotel that are missing at the end of his/her stay.

Should OKKO HOTELS observe any such damage, or if any object or item of furniture is missing for reasons attributable to the Customer, OKKO HOTELS will be entitled to send a bill for the damage caused within 48 hours of the Customer’s departure from the hotel, in accordance with the fee schedule attached to the General Conditions.

OKKO HOTELS emphasises that its hotels are non-smoking. Smoking in the common areas and/or the rooms constitutes an infringement of hotel rules. In the event of such an act, OKKO HOTELS will be entitled to send a bill for the damage caused, in accordance with the fee schedule attached to the General Conditions.

4.3. For behaviour that is found to be indecent or contrary to public order, OKKO HOTELS reserves the right to demand that the Customer immediately leave the hotel without being able to claim any compensation or damages.

4.4. If one or more people under the age of 18 years are staying in the rooms booked by the Customer, he/she agrees to ensure that at least one adult is present in each of these rooms.

4.5 The Customer is responsible for looking after his/her personal belongings in the common areas of the hotel. OKKO HOTELS cannot be held responsible for theft due to the Customer’s own negligence.

4.6. The Customer undertakes to:

Use the safety deposit box in his/her room to store all valuables and sums of money whose value is less than or equal to 2,000 euros or, alternatively, to deposit them in the hotel’s central safety deposit box, on the understanding that the total value of the objects stored in the safety deposit box in his/her room must not exceed 2,000 euros;

Deposit all objects and sums of money with a value equal to or greater than 2,000 euros in the hotel’s main safety deposit box, accessible from 09:00 to 18:00, in addition to any items that take the total value of the objects placed in the safety deposit box in his/her room above 2,000 euros, subject to the approval of the hotel management.

Any failure to fulfil these obligations will be deemed gross negligence on the part of the Customer.

The hotel cannot be held responsible for belongings that go missing or are damaged as a result of the Customer failing to fulfil these obligations.

4.7. The Customer is informed that, in accordance with legal and regulatory provisions, he/she may be obliged, at the request of OKKO HOTELS, to fill in a police form on arriving at the hotel and to present a valid piece of ID.

The Customer is also informed that he/she must be able to present the bank card used to book the room. If he/she fails to do so, the hotel will request immediate payment using a new bank card.

4.8. The Customer can enter and leave the hotel 24 hours a day (it being understood that entry to the hotel may, during certain periods, be subject to checks). The Customer is informed that, in the event of his/her electronic key being lost/stolen, he/she must inform the hotel immediately and may request a duplicate from reception. For security reasons, the Customer will be obliged to present a valid piece of ID to obtain the duplicate.

4.9. The Customer may occupy his/her room(s) from 14:00.

4.10. Unless the Customer wishes to take advantage of the Early Arrival or Late Departure services (see article 4.11 for further details), rooms must be vacated before midday (Monday to Friday) or 14:00 (on Saturday and Sunday). Any room not vacated on time will be subject to an extra charge equal to the rate for a stay of one night in the given room.

This amount will be debited directly from the Customer’s bank account, using the bank card details given to OKKO HOTELS when the booking was made or at a later stage.

4.11 Early Arrival / Late Departure: subject to availability, the Customer may request access to his/her room before 14:00 on the day of his/her arrival or to retain his/her room after midday (14:00 on Saturday and Sunday) and until 18:00 on the day of his/her departure. Permission must be requested directly from the team at the hotel and is subject to availability and an additional fee. The applicable fees are available for consultation on the OKKO HOTELS website.

If he/she leaves after 18:00, the Customer will be charged a sum equal to the rate valid on the day for a stay of one night in the given room.

By registering for a Club Pass, the Customer can also access the Club outside the hours that he/she is entitled to occupy the room. Different Club Passes are available (for more information, see the Description of Services).

4.12. The annex to the General Conditions specifies which services are included in the price of a stay and which are charged separately.

4.13. With respect to internet usage, whether via cable or Wi-Fi, the Customer undertakes to respect the Conditions of Use that are given when the Customer first connects to the internet – those conditions are also available for consultation at the hotel’s reception – and to provide his/her full name and email address.

4.14. Only one pet weighing less than fifteen (15) kilograms is allowed per room at OKKO HOTELS, at no extra cost, provided that it is kept on a leash or carried in a cage in the communal areas. However, for hygiene reasons, animals are not permitted in areas where refreshments are consumed (the Club) during the main hours of consumption (breakfast, cave à manger and evening apéritivo). The Customer is responsible for any damage that the animal may cause, particularly to the hotel’s staff and equipment, as well as to other customers and, more generally, to any third party.

Customers who bring pets to the hotel are also informed that the cleaners will not clean any rooms where pets are still present.

5. Club account

5.1. On the OKKO HOTELS website, the Customer has the option to create his/her own Club account.

5.2 The Customer can use the Club account to:

Edit his/her personal details;

View a summary of current bookings and previous stays;

Contact Customer Services;

Take advantage of commercial benefits.

6. Rates – Methods of payment

6.1. Information on the applicable rates for services is available to the Customer, prior to conclusion of the Contract, on the OKKO HOTELS website.

The rates on the OKKO HOTELS website are given in euros. They include the net price and the total cost inclusive of VAT, as applicable on the date they are viewed. However, they do not include the taxe de séjour (this is a visitors’ tax, charged per person and per day by the host city or region), whose rate depends on the hotel’s location. The total cost indicated in article 3 of the booking summary is inclusive of VAT but not the taxe de séjour. The amount detailed under taxe de séjour on the booking summary is for information only, and is subject to regular amendments. Amendments to existing taxes or the introduction of new taxes after the booking is made will be reflected in the total price paid by the Customer.

6.2. The rates when a booking is made are indicated per room, per night and for a maximum of two (2) guests per room, within the maximum capacity of each room (not including children less than twenty-four (24) months of age and with the option to add an extra baby bed at no extra cost). By purchasing a specific Club Pass for the hotel, the Customer can give a third party non-customer access to the hotel’s complimentary services (not including accommodation).

6.3. Depending on the hotel and the booking period in question, several rate types may be offered to the Customer. The types of rate and associated conditions available for a room in the hotel chosen by the Customer are indicated on the OKKO HOTELS website and included in the Cancellation and Amendment Policy.

6.4. In accordance with the rate type chosen by the Customer when a booking is made, the price of the night(s) booked must be paid by the Customer as follows:

The payment of a deposit is required for bookings that do not allow for free amendment or cancellation. The amount of the deposit is equivalent to the sum of the services booked and an estimate of the applicable taxes. In these cases, the amount due is debited directly from the bank account associated with the bank card provided by the Customer when making the booking, once the booking has been confirmed by OKKO HOTELS;

For flexible rates, the full cost of the stay will be debited from the Customer upon his/her arrival at the hotel. In these cases, the amount due is debited directly from the bank account associated with the bank card provided by the Customer when making the booking.

6.5. Payment of amounts due for all services, optional extras and/or damages will be deducted in the first instance from the security deposit, if applicable, with any remaining amount debited from the bank account associated with the bank card provided by the Customer when making the booking or upon arrival at the hotel.

In this respect, the Customer’s bank details are retained from the moment the booking is confirmed. OKKO HOTELS reserves the right to use these details until up to 7 days following the Customer’s departure.

The Customer receives prior notification of the details and amounts of any debits that will be made from his/her bank account in the event of any damage identified by OKKO HOTELS at the end of his/her stay. The Customer is provided with a summary of any optional extras consumed upon check-out; he/she can also request a copy of the summary to be sent by email.

6.6. OKKO HOTELS may adjust the rates for different rooms at any moment without affecting the Customer, who will always be charged at the rate secured when booking is made, excluding amendments made to existing taxes or the introduction of new taxes, as outlined in article 6.1 of the present General Conditions.

The prices of the optional services provided by OKKO HOTELS are also subject to change. The amount charged will always be the same as the price that applies when they are ordered by the Customer.

6.7. OKKO HOTELS accepts the following means of payment: cash (excluding 500-euro banknotes), bank transfers, VISA, Mastercard, AMEX.

7. Amendments - Cancellation

7.1. In accordance with article L.121-28 of the French Consumer Code, the Customer is informed that he/she does not have the right to withdrawal and/or amendment, as outlined by article L.121-18 of the same code.

7.2. The terms and conditions for cancelling and/or amending each booking are detailed in the Cancellation and Amendment Policy for the rate in question, which is provided when the booking is confirmed.

7.3. When the Customer has booked a stay without the option for amendment and/or cancellation, cancellation is not permitted. The commitment of the parties will be considered as firm and definitive, and the Customer will be unable to claim back any of the money paid when making the booking. However, providing the amendment is made no later than 24 hours prior to the scheduled arrival date, and subject to the availability of a room in the chosen hotel, the Customer can postpone his/her stay by up to 12 months. In these cases, an administration fee of 25 euros will apply. Under such circumstances, the rate charged to the Customer will be the one that is applicable at the time the booking is amended, for the new dates and the new type of room chosen by the Customer. If the new booking is more expensive than the existing one, the difference in price will be payable. If the new booking is less expensive than the existing one, the difference in price will not be refunded.

7.4 When the Customer has booked a stay with the option to amend it, the Customer is free to alter the date of the stay or the type of room up until 18:00 on the first day of the stay, subject to availability in the hotel in question. Under these circumstances, the rate charged to the Customer will be the one that is applicable at the time the booking is amended, for the new dates and the new type of room chosen by the Customer.

When the Customer has booked a stay with the option to cancel and/or amend it, those actions are subject to the following provisions:

If the booking is cancelled before 18:00 on the first day of the Customer’s scheduled stay at the hotel, no fees will be incurred;

If the cancellation is made after 18:00 on the first day of the stay, an amount equal to the price of the first night's stay (excluding VAT but increased by 10%) will be charged for late cancellation. This amount will be debited directly from the bank account associated with the bank card provided by the Customer when making the booking. If, for whatever reason, it is not possible to take payment in this way (notably if the bank card concerned is no longer valid), the Customer undertakes to settle the amount due by another means of payment accepted by the hotel within 7 days of the original start date of the stay. If the Customer fails to make payment, the hotel will apply a late payment surcharge of 5% per month.

If cancellation takes place during the Customer’s stay, the Customer will not be entitled to a refund of any sort for the cancelled night(s). The total amount paid at the beginning of his/her stay pursuant to article 6.4 will be retained by OKKO HOTELS as compensation for the losses incurred as a result of the late cancellation.

If the Customer wishes to extend his/her stay, he/she must contact the hotel reception before 10:00 to check whether the room is still available. The extension of the stay will be considered as a new booking, in accordance with the booking procedure set out in article 3.4.

These rules are applicable except in cases of force majeure pursuant to Article 11 or conditions specific to the chosen rate, as detailed in the Cancellation and Amendment Policy.

7.5. When the Customer has booked a stay without the option for amendment and/or cancellation, the deposit paid will be retained by OKKO HOTELS as compensation for the losses incurred as a result of the late cancellation.

If the Customer does not cancel or amend his/her booking within the specified time and in accordance with the relevant conditions, and then does not arrive for the first night, the amount of the first night plus 10% will be debited directly from the bank account associated with the bank card provided by the Customer when making the booking, as compensation for the losses incurred as a result of the late cancellation, and any remaining nights will be cancelled without further charge, unless otherwise specified in the Rate Conditions.

In any case, unless the Customer forewarns OKKO HOTELS before midnight by email or telephone that he/she is unable to get to the hotel by the deadline but that he/she nonetheless intends to arrive and take possession of the room(s) at a later time, the Customer is informed that OKKO HOTELS will mark his/her room(s) as available for reservation once more.

7.6 In the unlikely scenario, not caused by force majeure, that OKKO HOTELS is unable to honour the booking purchased, the Customer will be able to choose between either being fully reimbursed for the money already transferred or receiving accommodation at a nearby establishment of at least the same category (with OKKO HOTELS covering any possible discrepancy between the cost of the room originally booked by the Customer with OKKO HOTELS and the cost of the room at the new establishment suggested by OKKO HOTELS).

7.7 The procedure to cancel or amend a stay is as follows:

When the Customer has booked a stay with the option to cancel it, the booking can be cancelled directly on the Website by clicking on "Consult or cancel your booking" or by contacting the hotel in question by email or telephone;

When the Customer wishes to change his/her reservation, the amendment can be made on the OKKO HOTELS Website or by contacting the hotel in question by email or telephone, in accordance with the conditions outlined in 7.3 and 7.4 above.

8. Loyalty Scheme

8.1. The Customer’s activation of a Club account entitles him/her to receive the benefits associated with a loyalty scheme (hereinafter referred to as "the Loyalty Scheme").

8.2. Through the Loyalty Scheme, the Customer can benefit from a system of discounted rates. Details on the reductions and conditions that apply to the Loyalty Scheme are available for consultation on the OKKO HOTELS website.

9. Liability – Complaints

9.1. The Customer alone is responsible for selecting the services that he/she books and for ensuring that they are appropriate to his/her requirements. OKKO HOTELS will in no way take responsibility for this.

9.2. The Customer is informed that OKKO HOTELS is unable to ensure that the room(s) assigned to him/her will be strictly identical to the photographs of the type of room(s) reserved that appear on the OKKO HOTELS website. Within one hotel, many variations can be found between different rooms of the same type, notably with respect to the room layout, furniture arrangements and colour scheme, and there are instances where furniture has been changed or renovations have been carried out. No complaints can therefore be made by the Customer, unless in the event of significant differences.

9.3. All complaints must be addressed to the hotel’s staff within 15 days of the Customer’s departure. If the Customer fails to fulfil these conditions and meet this deadline, his/her complaint will not be accepted. If the Customer believes that no satisfactory solution has been found, the complaint must be addressed without fail by registered letter (with acknowledgement of receipt) to Customer Services, whose contact details are indicated under article 10, within a maximum of thirty (30) days from the end of the Customer’s stay at the hotel concerned.

10. Customer Services

To contact Customer Services, the Customer can:

Post a letter to the following address:

OKKO HOTELS SAS – Service Clients

52, Boulevard Malesherbes, 75008 PARIS;

Send an electronic message via his/her personal account.

Send an email to the following address: contact@okkohotels.com

So that enquiries may be dealt with as efficiently as possible, customers are asked to clearly specify the name of the hotel in question.

11. Force majeure

The failure or omission of either party to carry out their obligations in accordance with the Contract cannot be considered as a breach of contractual commitments by that party if the failure or omission is due to a force majeure event, as defined by the case law of the Plenary Assembly of the Court of Cassation. Force majeure only exempts the party claiming it from its contractual duties to the extent and during the time that it is prevented from performing them.

12. Personal data and cookies

12.1. The personal data on the Customer that is obtained by OKKO HOTELS is handled in accordance with the amended Act of 6th January 1978 relating to data processing and personal freedoms. This data is used by OKKO HOTELS for the purposes of the Contract, notably to handle the booking and send information, as well as for billing and payment operations.

The processing of personal data carried out by OKKO HOTELS is declared with France’s Commission Nationale de l'Informatique et des Libertés (CNIL) under number 750262321. The Customer’s personal data are kept on file for the length of time needed to provide the service and the follow-up of the commercial relationship. Any of the Customer’s personal data needed to provide evidence of a right or a contract will be kept on file for the length of time needed for OKKO HOTELS to fulfil its legal and/or regulatory obligations.

Bank card details will be held for as long as is needed to execute the Contract. Additionally, they may be stored in intermediary archives for evidentiary purposes for a period of 13 months from the date that payment is debited, or 15 months in the case of deferred debit cards, on the understanding that these details can only be used in the event of a dispute.

12.2. OKKO HOTELS is obliged to communicate the Customer’s personal data to third parties (notably the administrator of the online booking platform and the company in charge of the secure payment site) in order for the services to be rendered. Some of these third parties may be located abroad, but always within the European Union. These third parties are only authorised to use the data for these same purposes. The third parties are committed to taking all the security measures necessary to guarantee the confidentiality of the Customer’s personal data.

12.3. OKKO HOTELS can use the Customer’s personal data for its own marketing operations by sending him/her, by any means and notably by email, information on its products and services except when the Customer gives explicit instructions to the contrary, either when submitting the personal data, by writing at a later date to Customer Services (whose contact details appear in article 10) or by sending an email to contact@okkohotels.com.

In relation to commercial solicitations sent to the Customer, OKKO HOTELS will retain the data for a period of three years from the conclusion of the commercial relationship.

In order to execute the Contract, OKKO HOTELS may request the Customer’s telephone number. The Customer is informed of the existence of “Bloctel”, a list set up to oppose telephone marketing. The Customer may choose to register on this list by clicking on the following link: https://www.bloctel.gouv.fr/

12.4. The Customer is entitled to access, amend, correct, oppose and delete his/her personal details, and to specify what should happen to those personal details in the event of death. The Customer may also ask for his/her personal details to be made available in an open and machine-readable format, in order to use them for personal reasons and, where applicable, to communicate them to an entity of his/her choice. The Customer may exercise these rights by writing to Customer Services (whose contact details appear in article 10).

12.5. Making a booking or browsing the OKKO HOTELS website may entail the installation of cookies that store the Customer’s details and subsequently enable direct access to his/her personal account. If so desired, the Customer can disable the use of cookies at any stage by selecting the appropriate settings on his/her browser.

12.6. OKKO HOTELS takes all the necessary measures to guarantee the protection and confidentiality of the personal data submitted by the Customer.

12.7. The OKKO HOTELS General Terms and Conditions of Sale are supplemented by:

- Specific information included on customer forms;

- A cookie policy (available here);

- The Personal Data Protection Charter.

13. Miscellaneous

13.1. By express agreement between OKKO HOTELS and the Customer, emails and SMS messages exchanged in the name of executing the contract will have probative value.

13.2 The present General Terms and Conditions may be amended and/or supplemented by OKKO HOTELS SAS. In such a case, the new General Terms and Conditions will be made available online at www.okkohotels.com and will immediately become applicable to all new bookings made on the website or over the telephone.

14. Applicable law – dispute resolution

The Contract is governed according to French law.

The Customer is informed that he/she has the option, in case of dispute, to call upon a conventional mediation procedure or any other means of dispute resolution.

If the Customer deems the response provided by OKKO HOTELS to be unsatisfactory, or if OKKO HOTELS fails to provide a response within 60 days, the Customer may refer the matter to the French tourism and travel ombudsman (Médiateur du Tourisme et du Voyage), whose contact details and procedures are available on its website: www.mtv.travel.

If the Customer wishes to refer the complaint to the Médiateur du Tourisme et du Voyage, he/she must do so within 12 months of submitting the original complaint to OKKO HOTELS. The Customer may also have recourse to the European platform for Online Dispute Resolution (ODR). He/she can access this platform via the following link: http://ec.europa.eu/consumers/odr/.

Description of services

The following services are included in the price of an overnight stay (the rates provided are inclusive of VAT and are valid only on the dates and for the number of guests indicated by the Customer):

Accommodation in the type of double, triple or quadruple room chosen when booking, inclusive of the following services:

- Access to TNT television channels, as well as to a package of international channels. The list of TNT and international channels accessible is liable to change at any moment (notably as a result of modifications to broadcasting packages);

- Unlimited calls to landlines and mobile numbers within mainland France (not including short, special and premium numbers);

- Internet access (cable and Wi-Fi);

- A Nespresso coffee machine and one capsule per day, per guest;

- Cosmetic products;

- The option to request the installation of a baby bed in the room (to be requested in advance, subject to availability).

Access to the hotel’s communal area (hereinafter referred to as "the Club") and the following services:

- Snacks throughout the day (outside the times when a restaurant service is offered), plus hot drinks and soft drinks. It is understood that all of these products are to be consumed only in the Club area. The Customer will be charged 2 euros (including VAT) for any product(s) that he/she wishes to consume outside the Club area;

- An evening apéritivo;

- Access to a Wi-Fi internet connection;

- Access to a computer and printer (printing is included in the price, provided it is of a reasonable volume);

- Access to a fitness and well-being area that, depending on the hotel, may comprise cardio training machines, body-building equipment and/or a sauna. Prior to booking, the Customer is invited to visit the OKKO HOTELS website, or to contact the hotel or Customer Services directly, in order to confirm the availability of these services at the hotel where he/she wishes to make a reservation;

- A concierge service provided by the OKKO HOTELS staff.

The Customer’s access to the Club and its associated services is only permitted for the period that he/she is occupying a room at the hotel (from 14:00 on the day of arrival and until midday on the day of departure on weekdays, and until 14:00 at weekends, although this period may be extended if the Customer chooses to sign up for the Early Arrival or Late Departure services).

If the Customer would like access to the Club before the booking comes into effect and/or after it has finished, he/she may purchase a Club Pass (different Club Passes are available, including: Coworking pass, half-day pass, Breakfast Pass). Information on the different passes, including prices, is available on the OKKO HOTELS website and at the receptions of the hotels.

If the Customer wishes to invite outside guests to the hotel, these guests must buy a Club Pass if they wish to use the common areas and benefit from the associated services.

All other services or provisions are not included in the price of an overnight stay and will be billed separately, notably:

Breakfast;

Alcoholic and soft drinks ordered from the drinks menu;

The cave à manger;

Champagne delivered to the room;

A laundry service;

Parking;

Telephone calls to numbers abroad or in French overseas departments and collectivities, as well as all calls to short, special or premium numbers (whether to landlines or mobiles in mainland France, or to other destinations).

Products purchased from the store at the hotel.

Schedule of fees charged to the Customer for any damage caused or for any items and/or furniture missing from the rooms or common areas

1.1 Damaged or missing items detailed below will be billed in accordance with the applicable rates listed in the following table (these rates are designed to cover the costs incurred by OKKO HOTELS in order to repair the damage detected):

Damage detected	Applicable rate / mode of calculation to compensate the damage caused
Customer found to have smoked in his/her room	90 euros corresponding to the specific treatment required and the loss of earnings due to the impossibility of letting the room the following night
Room abnormally dirty	30 euros for extra cleaning costs
Furniture badly damaged at the time of the customer’s departure	Replacement cost for a new item (not including shipping fees):
MATTRESS PROTECTOR 160X200	14 euros
PILLOW PROTECTOR 50X75	5 euros
PILLOW PROTECTOR 65X65	6 euros
CLOTHES HANGER	3 euros
CLIP CLOTHES HANGER	4 euros
SAFE	95 euros
SAFE – EMERGENCY KEY	28 euros
SAFE - POCKET C.E.U.	180 euros
WASTE PAPER BIN	60 euros
DESK CHAIR - COL 1	190 euros
DESK CHAIR - COL 2	400 euros
COFFEE MACHINE	72 euros
MATTRESS 160X200	800 euros
COAT HOOK	15 euros
TRAY	12 euros
BED BASE 160X200	275 euros
COFFEE CUP	9 euros
WALL LIGHT	130 euros
CEILING LIGHT	750 euros
TISSUE BOX	9 euros
PEDAL BIN	33 euros
LABOUR COSTS – CURTAINS	90 euros
LABOUR COSTS – NET CURTAINS	40 euros
FABRIC – CURTAINS – COL 1	210 euros
FABRIC – NET CURTAINS	55 euros
CURTAIN POLE – CURTAINS	40 euros
CURTAIN POLE – NET CURTAINS	40 euros
TV and wall mount	400 euros
Desk	750 euros
Shelf	86 euros
Cupboard / wardrobe	1,400 euros
Bed headboard (top part)	281 euros
Bed headboard (bottom part)	76 euros
Bedside table	600 euros
Room divider screen	2,028 euros
Bathroom screen	452 euros
Towel rail	225 euros
Luggage rack	312 euros
Mirror	312 euros
Mirror light	212 euros

INFORMATION ABOUT OKKO HOTELS SAS AND THE COMPANIES OPERATING THE HOTELS

OKKO HOTELS – A simplified joint-stock company with a capital of 244,854 euros whose head office is located at: 52-54 boulevard Malesherbes, 75008 PARIS. RCS Paris: B 515 402 188. Intracommunity VAT number: FR 95 515 402 188. Telephone: +33 (0)1.43.13.31.93 – Email: contact@okkohotels.com.

OKKO HOTELS NANTES CHATEAU:

SOCIETE HOTELIERE NANTES CHATEAU – A simplified joint-stock company, 15 bis rue de Strasbourg, 44000 Nantes. RCS: 750 262 321. Intracommunity VAT number: FR 42 750 262 321. Telephone: + 33 (0)2 52 20 00 70 – Email: nantes4401@okkohotels.com. Hotel professional indemnity insurance cover provided by AREAS Assurances, 49 rue de Miromesnil, 75380 Paris, Cedex 08.

OKKO HOTELS GRENOBLE JARDIN HOCHE:

OKKO HOTELS GRENOBLE JARDIN HOCHE – A simplified joint-stock company, 23 rue Hoche, 38000 Grenoble. RCS: 789 166 097. Intracommunity VAT number: FR 00 789 166 097. Telephone: + 33 (0)4 85 19 00 10 – Email: grenoble3801@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS LYON PONT LAFAYETTE:

LYON PONT LAFAYETTE – A simplified joint-stock company, Angle 2 et 4 rue Vauban et Quai Général Sarrail, 69006 Lyon. RCS: 789 210 408. Intracommunity VAT number: FR 43 789 210 408. Telephone: + 33 (0)4 28 00 02 50 – Email: lyon6901@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances – 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex 9.

OKKO HOTELS CANNES CENTRE:

OKKO HOTELS CANNES CROISETTE – Subsidiary, 6 bis place de la Gare, 06400 Cannes. RCS: 515 402 188 00053. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)4 92 98 30 30 – Email: cannes0601@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances – 14 Boulevard Marie et Alexandre Oyon – 72 030 Le Mans Cedex 9.

OKKO HOTELS PARIS RUEIL-MALMAISON:

OKKO HOTELS PARIS – RUEIL MALMAISON – Subsidiary, 109 avenue Victor Hugo, 92500 Rueil-Malmaison. RCS: 515 402 188 00061. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)1 47 10 92 10 – Email: rueil9201@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS BAYONNE CENTRE:

HOTELADOUR – A simplified joint-stock company with a single shareholder, 22 boulevard du BAB, 64100 Bayonne. RCS: 814 045 662. Intracommunity VAT number: FR 08 814 045 662. Telephone: + 33 (0)5 59 42 88 38 – Email: bayonne6401@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances – 14 Boulevard Marie et Alexandre Oyon – 72 030 Le Mans Cedex 9.

OKKO HOTELS PARIS PORTE DE VERSAILLES:

OKKO HOTELS PARIS PORTE DE VERSAILLES – Subsidiary, 2 rue du Colonel Pierre Avia, 75015 Paris. RCS: 515 402 188 00079. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)1 45 01 17 00 – Email: paris7501@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS STRASBOURG CENTRE:

OKKO HOTELS STRASBOURG CENTRE – Subsidiary, 48 rue du Bassin d'Austerlitz, 67100 Strasbourg. RCS: 515 402 188 00087. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)3 88 39 80 80 – Email: strasbourg6701@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances – 14 Boulevard Marie et Alexandre Oyon – 72 030 Le Mans Cedex 9.

OKKO HOTELS PARIS GARE DE L’EST:

OKKO HOTELS PARIS GARE DE L’EST – Subsidiary, 30A rue d’Alsace, 75010 Paris. RCS: 515 402 188 00103. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)1 40 03 10 06 – Email: paris7502@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS TOULON CENTRE:

OKKO HOTELS TOULON CENTRE – Subsidiary, 20 rue Nicolas Peiresc, 83000 Toulon. RCS: 515 402 188 00111. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)4 94 10 77 40 – Email : toulon8301@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS LILLE CENTRE:

OKKO HOTELS LILLE CENTRE – Subsidiary, 13 rue d'Amiens, 59800 Lille. RCS: 515 402 188 00145. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)3 20 48 19 40 – Email: lille5901@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS NICE AEROPORT:

OKKO HOTELS NICE AEROPORT – Subsidiary, 147 boulevard René Cassin, 06200 Nice. RCS: 515 402 188 00137. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0)4 86 80 29 30 – Email : nice0602@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS PARIS LA DEFENSE:

OKKO HOTELS PARIS LA DEFENSE – Subsidiary, 2261 boulevard de la Défense, 92000 Nanterre. RCS: 515 402 188 00152. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0) 1 49 67 64 13 – Email: nanterre9202@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9.

OKKO HOTELS PARIS ROSA PARKS:

OKKO HOTELS PARIS ROSA PARKS – Subsidiary, 202, rue d'Aubervilliers, 75019 Paris. RCS: 515 402 188 00160. Intracommunity VAT number: FR 95 515 402 188. Telephone: + 33 (0) 1 40 29 83 83 – Email: paris7503@okkohotels.com. Hotel professional indemnity insurance cover provided by MMA IARD Assurances, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, Cedex 9