OKKO Hotels Lyon Pont Lafayette
Hourly rates 39h h/semaine
Contract type : CDI
Language : French, English
OKKO HOTELS is a young French hotel group whose ambition is to offer the best of 4* to the travellers of today and tomorrow. Our conception of the hotel business is built around strong values: Modernity, Generosity, Conviviality and Serenity. Our objective: to open 50 hotels in 10 years. If you like ambitious challenges, join our team and embark on the OKKO HOTELS adventure!
OKKO LYON PONT LAFAYETTE 4* Hotel, which opened its doors on December 1, 2014, is looking for a new Hotel Manager.
What is the Hotelier position at OKKO HOTELS?
At OKKO HOTELS, we do not recruit receptionists, brigade chiefs or breakfast managers. We recruit versatile hoteliers in charge of welcoming guests and their well-being throughout their stay but also in charge of managing and running the Club, an innovative and friendly space dedicated to our customers.
Your main tasks will be to:
To be the best ambassador of the OKKO HOTELS spirit to the hotel's guests
Contribute to the permanent satisfaction of the client throughout his stay from the moment he is welcomed until his departure
Contribute to customer loyalty by always listening to their needs and being responsive in the implementation of solutions
In compliance with internal operating procedures:
Manage telephone calls and bookings
Enhance the OKKO HOTELS loyalty program
Check incoming reservations and their payment guarantees
Organize the reception and departure of customers
Provide a concierge service
Monitor customer receipts and manage the reception desk cash register
Ensure the relationship with other departments (floor, technical) and team members
Know and apply the hotel's security rules (fire...)
Reception of customers in the Club
Preparation and implementation of the breakfast, snacking and aperitivo offer
Comply with hygiene and safety standards
Experience and qualifications required:
BAC + 2 or equivalent
Experience in 4* hotel business desired
Proficiency in computer tools / French, English fluent
Excellent interpersonal skills, outgoing personality, recognized spirit of service
Sharing OKKO HOTELS values: conviviality, generosity, modernity and serenity
Permanent Contract 39h / Start of the contract : ASAP
Please send applications to: email@example.com
Visit the site of the hotel
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