OKKO Hotels Paris Gare de l'Est

September 24, 2019

Hourly rates 39h h/semaine

Contract type : CDI

Language : French, English

OKKO HOTELS is a young French hotel group whose ambition is to offer the best of 4* to the travellers of today and tomorrow. Our conception of the hotel business is built around strong values: Modernity, Generosity, Conviviality and Serenity. Our objective: to open 50 hotels in 10 years. If you like ambitious challenges, join our team and embark on the OKKO HOTELS adventure!

Hotel OKKO PARIS GARE DE L'EST 4*, the Group's ninth hotel, opened its doors in July 2019, and is looking for a motivated night hotel owner to experience this wonderful adventure.

What is the Hotelier position at OKKO HOTELS?

At OKKO HOTELS, we do not recruit receptionists, brigade chiefs or breakfast managers. We recruit versatile hoteliers in charge of welcoming guests and their well-being throughout their stay but also in charge of managing and running the Club, an innovative and friendly space dedicated to our customers.

As a night hotelier, your main tasks will be to:

Customer relationship

- To be the best ambassador of the OKKO spirit to the hotel's guests
- Contribute to the permanent satisfaction of the client throughout his stay from the moment he is welcomed until his departure
- Contribute to customer loyalty by always listening to their needs and being responsive in the implementation of solutions

Responsibilities Reception

In compliance with internal operating procedures:
- Ensure the passing of instructions with day hoteliers
- Welcome customers and organize departures the next day
- Manage telephone calls and provide concierge service throughout the night
- Ensure the taking of reservations while promoting the OKKO HOTELS loyalty program
- Monitor customer receipts and manage the reception desk cash register
- Ensure the administrative and system closure of the day
- Distribute daily reports

Club Responsibility

In compliance with internal operating procedures:
- Cleaning up the Club
- Prepare the breakfast offer
- Comply with hygiene standards

Safety and security

- Know and apply the hotel's security rules: fire procedure, identity control of a guest in case of loss of room key, locking of hotel access at the right time.

Experience and qualifications required

- Relational skills, sense of welcome and service
- Team spirit
- Self-control
- Good presentation, good hygiene and good speech
- Organizational skills
- Reactivity
- Ability to listen and anticipate
- Dynamism
- Sharing OKKO HOTELS values: conviviality, serenity, modernity, generosity

Contract :

permanent contract 39h / start of the contract: ASAP

Please send your applications to: mikael.rousseau@okkohotels.com

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THE SERVICES OF
 :

 

****
Four stars
and no clouds
-10% by booking on our website only
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