A Hotel receptionist (M/F)

OKKO HOTELS is a young French hotel group whose ambition is to offer the best of 4* to the travellers of today and tomorrow. Our conception of the hotel business is built around strong values: Modernity, Generosity, Conviviality and Serenity. Our objective: to open 50 hotels in 10 years. If you like ambitious challenges, join our team and embark on the OKKO HOTELS adventure!

OKKO Strasbourg Centre 4* Hotel, which opened its doors in October 2017, is looking for a new Hotel Manager.

What is the Hotelier position at OKKO HOTELS?

At OKKO HOTELS, we do not recruit receptionists, brigade chiefs or breakfast managers. We recruit versatile hoteliers in charge of welcoming guests and their well-being throughout their stay but also in charge of managing and running the Club, an innovative and friendly space dedicated to our customers.

Your main tasks will be to:

Customer relationship

• To be the best ambassador of the OKKO HOTELS spirit to the hotel's guests
• Contribute to the permanent satisfaction of the client throughout his stay from the moment he is welcomed until his departure
• Contribute to customer loyalty by always listening to their needs and being responsive in the implementation of solutions

Responsibilities Reception

In compliance with internal operating procedures:

• Manage telephone calls and bookings
• Enhance the OKKO HOTELS loyalty program
• Check incoming reservations and their payment guarantees
• Organize the reception and departure of customers
• Provide a concierge service
• Monitor customer receipts and manage the reception desk cash register
• Ensure the relationship with other departments (floor, technical) and team members
• Know and apply the hotel's security rules (fire...)

Club Responsibility

In compliance with internal operating procedures:

• Reception of customers in the Club
• Preparation and implementation of the breakfast, snacking and aperitivo offer
• Comply with hygiene and safety standards

visit the hotel website