FAQ

No, we chose ecology by favoring the shower to the bathtub. But not any kind of shower, a vast Italian-style shower decorated with a ceramic any height, to relax while taking care of you.

 

The rooms are available on arrival from 2 p.m. They can be occupied until midday from Monday to Friday, and until 2 p.m. at weekends.

Our hotels are open 24 hours a day, 7 days a week. A member of our team will always be on hand to welcome you.

Yes, of course. Our hotels all contain rooms that have been specially designed for guests with reduced mobility, and our public areas and facilities are also fully accessible for them.

The signs in the hotels are also designed to be as easy to read as possible.

With us you don’t receive a card, there will be no points, no number to call, no signing up, no procedure at all. When you make your first booking, your Club account is automatically set up. You will then be able to access an overview of your details (booking summary, payment details, …), book subsequent stays with two clicks, amend or cancel your stays, share your feedback with us and make the most of your benefits.
 
Thanks to your Club account, you will benefit from increasingly discounted rates depending on how many nights you have stayed at our hotels.
 

The discounted rates are as follows:

At least 1 night: - 12%
At least 7 nights: - 14%
At least 15 nights: - 15%
At least 50 nights: - 16%
At least 100 nights: -17%
At least 150 nights: - 18%
At least 365 nights: - 20%

 
You will be offered numerous other special offers but, thanks to your Club account, you are guaranteed to get a discount on our flexible rates.
No, there are no restaurants in our hotels. However, one of the key OKKO values is our generosity. Every evening, we therefore invite you to join us at the Club to enjoy a sociable, gourmet experience: our famous OKKO apéritivo. The apéritivo is served every evening between 7 p.m. and 10 p.m. and is fully included in the price of your room. As a welcome treat, we’ll also offer you a glass of wine, a local beer or a non-alcoholic cocktail on the house. To find out all about the apéritivo, click here
Some of our hotels have their own parking facilities (Nantes and Bayonne) but they cannot be reserved in advance. At our other hotels, we have formed partnerships with nearby car parks and/or will happily provide you with a list of options of where to park in the vicinity of the hotel. You can find all of this information on our website under the heading How to arrive > Parking. Alternatively, please feel free to contact the hotel directly to request further details.
Yes, Wi-Fi access is free and unlimited in the Club and in all the rooms. Television on-demand and calls to landlines and mobile phones in France are all also included in the price you pay for your room, in addition to €10 of telephone credit for overseas calls.

If you choose one of our flexible rates, your bank details will serve as a guarantee only if you do not end up coming to the hotel or you miss the deadline to cancel your stay (after 6 p.m. on the first day of your booking). Your card will be automatically debited on the first night of your stay.

For our other rates, modification and cancellation conditions will be provided when you make your booking.

No, our hotels are comprised exclusively of double rooms equipped with large queen-sized beds. We do not have adjoining bedrooms or twin rooms, and neither are we able to install an extra bed for you. Nonetheless, we can provide you with a cot (suitable for babies of up to two years-old) free of charge. Please think to notify our team of your requirements, to ensure that your room is ready for you on arrival.
Yes, all of our rooms are equipped with their own small safety deposit boxes. The use of our main safe, suitable for bigger items or larger sums of money, is also available on request at the reception.

Yes, all pets weighing under 15 kg are welcome to stay at our hotels. A maximum of one pet per room may stay at no extra cost, on the understanding that they will be kept on a leash or in a cage when they are in the common areas. However, for hygiene reasons, pets will not be admitted into any areas where food is served.

 

Yes, you can buy a selection of designer items and furniture chosen for you by our team and our interior designer Patrick Norguet at our online store.

 

Yes, the breakfast is included in all of our rates, as well as many other services.
By the time you read those lines, we have 7 hotels in Nantes, Grenoble, Lyon, Cannes, Rueil-Malmaison, Bayonne ans Paris. We are about to open in Strasbourg in October 2017.